We thank you for using our products and services! Tastu Works Pte Ltd (“Tatsu,” “we,” “our,” “ours,” and “us”) places great important in protecting the privacy of our customers ("you", "user", “player”) and this Privacy Policy explains the following:
What Data we Collect and Process from Players
- How your Data is Stored
- Why do we Collect your Data
- Who has Access to your Data
- Your Rights over this Data
- Age Restrictions and Child Protection
- Contact and Complaints
- General terms and conditions
This Privacy Policy applies to users who use or access our products such as websites, games or any software applications on the web, mobile devices, PCs, Macs, other devices or approved platforms (collectively, the "Products"), and/or otherwise use or access any of our provided services, including software systems, customer support, social channels, marketing and advertising, and community services (collectively, the "Services").
Please read this Privacy Policy carefully before using our Products and Services.
Data Collection Methods
| Data Type | Collection Method | Data |
|---|---|---|
| Personal account information | Provided by the player | Includes: account name, nickname, password, email address |
| Date of birth (in specific countries/regions) | Provided by the player | Includes: date of birth |
| Legal guardian information | Provided by the player | Includes: name and contact details of legal guardian |
| Mailing address | Provided by the player | Includes: mailing address |
| Survey information | Provided by the player | Includes: age group, gender, nationality, device information, contact information |
| Device/Hardware information | Collected automatically | Includes: device name, type, model, manufacturer, brand, CPU information, mainboard serial number, battery and charging status, sensor information (acceleration sensor, gyroscope, magnetic field sensor, rotation vector sensor, light sensor) |
| System information | Collected automatically | Includes: system version, device landscape/portrait display information (iOS only), ROM, device display resolution and size, language, region (including country code), memory, storage size, remaining space (including remaining space capacity of internal and external SD cards) |
| Device Identifier Information | Collected automatically | Includes: IMEI, MEID, MAC address, OAID, UUID, IDFA, IDFV |
| Network Information | Collected automatically | Includes: network type, network status, operator information, IP address, ICCID, WiFi information |
| Game logs | Collected automatically | Includes: personal account information, login logs, search and inquiry contents, item logs, game progress milestones, game crash records, behavior data, movement speed, attack index, chat logs, nickname logs, personalized signature logs |
| Customer support/service information | Collected automatically | Includes: player account information, contact information, call logs, contact records with customer service |
| Camera access | Provided by the player | - |
| Authorization to read/write into storage space (album) | Provided by the player | - |
| Network authorization | Provided by the player | - |
| Clipboard authorization | Provided by the player | - |
| Device microphone authorization | Provided by the player | - |
| Notice authorization | Provided by the player | - |
| Third-party platform account information, including account nickname and email address of third-party platform | Provided by third-party platform | - |
Purpose and Usage
| Data Type | Purpose and Usage |
|---|---|
| Personal account information | Register for the Tatsumeeko account. Serves as the premise for obtaining our various Services (including game service, recharge transaction and customer service, etc.), and also the basis for reasonable commercial activities such as data analysis and user violation investigation. Generate a user ID to associate with your game data and personal information. |
| Date of birth (in some regions only) | Register for the Tatsumeeko account. Serves as the premise for obtaining our various Services (including game service, recharge transaction and customer service, etc.), and also the basis for reasonable commercial activities such as data analysis and user violation investigation. We may use this information to send you verification code, game notice information, prize-winning information and marketing information. You may opt-out following the instructions in the information. According to the legal requirements in some regions, we may have to use this information to verify if you are a minor and fulfill compliance obligations. |
| Information of the legal guardian | If you are a minor, we may need to collect the identity information of your legal guardian so as to abide by relevant requirements for minor protection in your region. |
| Mailing address | Verify your location. Mail the product or prize to you. |
| Survey information | Recruit, screen and send the result to the beta-test player of the game. Conduct surveys for the purpose of improving the game. |
| Device/Hardware Information | Identify your device and realize security guarantee function (such as determining the uniqueness of the device logged in and security check of a new device). Monitor advertisement placement and evaluate the effect. |
| System information | Identify your device and realize security guarantee function (such as determining the uniqueness of the device logged in and security check of a new device). Monitor advertisement placement and evaluate the effect. |
| Device Identifier Information Identifier | Identify your device and realize security guarantee function (such as determining the uniqueness of the device logged in and security check of a new device). Monitor advertisement placement and evaluate the effect. |
| Network Information | Confirm the type of network access and ensure that you successfully access to the game server. Determine the country or region you are in. Enable the function of automatically downloading game resources when WIFI is available. Determine your game and transaction security and prevent fraud. Improve your game experience (e.g., to remind you that you are participating in the game with mobile data). |
| Gamelogs information | Provide to you the function of reading relevant historical records at the game terminal. Analyze game operation statistics and game security, and handle user complaints, so as to optimize your service experience. In some regions, we may use the information to fulfill the anti-addiction requirements. |
| Information of violations | Screen out improper information containing pornographic, violent, political contents, abusing words or malicious advertisement, so as to maintain a wholesome game space and cyberspace. |
| Customer service information | Match and verify your user identity, clarify the issue and dispute, so as to deliver timely response and resolution to your request. |
| Authorization to read/write into storage space (album) | Enable the function of uploading the pictures or files from your device, save the images or videos from the game to your device, or save the in-game pictures via the in-game photo taking function during your use of our products or Services. If authorization is denied, the uploading/downloading function of the pictures, files or videos, in-game photo taking function and normal storage of the in-game pictures will be affected, but the other functions of the product will not be affected. |
| Network authorization | Realize normal access and use of the Internet during your use of the product or Services. If authorization is denied, your networking function and other Services or functions based on networking function (such as game service and game update function) will be affected; however, other functions of the product will not be affected. |
| Notice authorization | Push the related notice of the game to you, including downloading progress, in-game push notice of stamina and activities. If authorization is denied, normal function of the game push notification will be affected; however, other functions of the product will not be affected. |
| The account information of third-party platform, including the account, nickname and email address of third-party platform | Register for the Tatsumeeko account. Serves as the premise for obtaining our various Services (including game service, recharge transaction and customer service, etc.), and also the basis for reasonable commercial activities such as data analysis and user violation investigation. |
We will keep your data only for as long as your account is active or only for as needed to provide you with the game services unless deleted in accordance with your request or as otherwise required by law. The locations of servers for the game services include:
- the United States;
- Japan;
- the European Union;
- Singapore.
You agree that we may process your data on servers located outside your country or region of residence. Our global support, engineering teams, and affiliates may access this data. Regardless of server location, we commit to implementing appropriate safeguards to protect your rights in accordance with this Privacy Policy and applicable laws.
If you request data removal, we'll retain information as required by law to meet legal obligations, resolve disputes, or enforce our agreements. Be aware that deleting your data may result in the termination of some services.
We'll store your information only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws. When this period expires, your personal data will be deleted, blocked, or anonymized in compliance with relevant regulations.
We process your personal data, as described in section 1, for the following purposes:
Account and Service Management:
- Create and manage your Tatsu.gg / Tatsumeeko account and profile
- Enable and control access to our services
- Provide requested services and fulfill our contractual obligations
System Operations and Security:
- Administer, analyze, and support our services
- Detect fraud and verify accounts
- Perform backups and ensure system security
Service Enhancement:
- Correct errors and improve our offerings
- Address user needs and preferences
Financial Transactions:
- Verify and confirm payment
Marketing and Communications:
- Deliver relevant offers and advertising
- Inform you about products, events, and service updates
Legal and Regulatory Compliance:
- Meet legal obligations
- Respond to government requests
- Establish, exercise, or defend legal claims
Data Analysis and Service Optimization:
- Improve service quality and user experience
- Ensure integrity and financial safety of our services and users
- Enforce our Terms of Service
User Verification:
- Monitor website and app activity to distinguish human users from bots
- Optimize our services based on user behavior
Our affiliates, defined as entities directly or indirectly controlling, controlled by, or under common control with Tatsumeeko, may assist in processing your information for these purposes, provided they adhere to this Privacy Policy.
1. Other In-Game Users of Our Services
In the context of group challenges or other interactive features, your in-game activities may be visible to other users participating in the same event. Additionally, any information you choose to display or messages you post through our services may be accessible to other users. It's important to understand that our services include public communication spaces such as message boards, community forums, and chat areas where any content you share can be viewed by the broader user base. Given the public nature of these spaces, we strongly advise against sharing personal or sensitive information at any time while using our services. By engaging with these features, you acknowledge and accept that the information you provide may be publicly accessible and viewable by other users of our platform.
2. Competent Authorities
In compliance with applicable laws and regulations, we may be required to provide certain aspects of your personal data to governmental authorities upon their official request. Furthermore, we reserve the right to disclose specific portions of your personal information to a carefully restricted group of recipients when we reasonably believe such disclosure is necessary to safeguard our interests, protect our users, or ensure public safety. These disclosures are made judiciously and only to the extent deemed essential for the stated purposes. Beyond legal and regulatory requirements, we retain the discretion to disclose your personal data in specific circumstances. This includes situations where we, acting in good faith, deem such disclosure necessary to identify, contact, or initiate legal proceedings against you. We may exercise this right if we reasonably believe (a) you are in breach of any agreements with us, such as our Terms of Service or this Privacy Policy, or if your actions are causing harm to our interests. Additionally, we may disclose your data if we have reason to believe (b) you are infringing upon the rights of third parties, including but not limited to intellectual property rights. Furthermore, (c) we reserve the right to share your information if we determine it is essential to prevent fraud or other unlawful activities. These measures are in place to protect our interests, uphold our agreements, and maintain the integrity of our services.
3. Third-Party Vendors
Tatsumeeko may collaborate with the following categories of third parties within or through our services to facilitate the provision of features and functionalities to you:
- Social media platforms that offer authentication and/or content-sharing capabilities within our services;
- Delivery service companies that handle the shipment of physical rewards to users;
- Telecommunications providers that supply SMS messaging functionalities;
- Financial service entities that enable payment processing, assist in operating our services, facilitate user transactions, and maintain records of payment history;
- Marketing and promotional partners who conduct advertising campaigns, including displaying targeted ads, implementing promotional programs, monitoring their effectiveness, and analyzing the outcomes; and
- Additional service providers, if any, engaged for the purpose of delivering our services to you.
Furthermore, these service providers may employ various tracking technologies such as cookies and web beacons to gather or receive information about you. For instance, when users purchase or subscribe to products or services, they may need to provide additional information to third-party payment processors, including valid credit card details and expiration dates. These payment processors may collect, process, and store your data to handle transactions and address any subsequent payment disputes or inquiries. We may also receive, process, and retain information from you or these payment processors to verify payments, maintain a record of purchase history, and protect our legitimate interests when resolving any payment-related issues or inquiries that may arise later.
In cases where specific third parties are involved in data and information collection, we recommend that you consult their official websites and review their privacy policies directly to gain a better understanding of their data processing practices.
It's important to note that we may also share your information with your explicit consent.
As a user of our services, you are entitled to certain data protection rights in accordance with applicable laws and regulations. These rights may include the ability to file a complaint with local regulatory authorities.
Should you wish to exercise any of the rights outlined below, or any other legal rights granted to you under relevant laws and regulations, please reach out to us using the contact information provided in the "Contact and Complaint" section.
To ensure the security of your Account and personal information, we may need to request additional details to confirm your identity before addressing your requests. Please note that in some instances, we may be legally authorized to decline your request. Additionally, as permitted by applicable law, we reserve the right to impose a reasonable fee for processing requests that are repetitive or deemed excessive.
1. Right to Access Personal Data: You have the right to request access to your personal data that we hold. This includes (i) confirming whether we collect or disclose your personal data, (ii) the categories of personal data involved, (iii) the sources from which we collected your personal data, and (iv) the business or commercial purpose for collecting or disclosing your data. You may request a copy of your personal data by submitting a verifiable request through the contact details provided in the "Contact and Complaint" section. Additionally, you can access your personal data through your personal page on the Tatsu.gg / Tatsumeeko Account website or via the privacy settings within the services, where available.
2. Right to Rectification: We strive to ensure that the personal data we process is accurate and up-to-date for the purposes it was collected. If your personal data is incorrect or incomplete, you have the right to request its correction according to applicable laws. You can update your information through your personal page on the Tatsu.gg / Tatsumeeko Account website or via the privacy settings of our services, if applicable.
3. Right to Request Deletion of Personal Data: You may request the deletion of your personal data if it is no longer necessary for the purposes outlined in Article 2 of this Privacy Policy, or if there is another legal basis for its deletion. To do so, submit a verifiable request using the contact information provided under "Contact and Complaint." Please note that deleting your Account will result in the loss of access to related services, including Account information, subscriptions, and game-related data associated with the Account, as well as the inability to access other services through the Account.
4. Right to Opt-out of Marketing Communications: You can opt out of receiving marketing communications by clicking on the "unsubscribe" or "opt-out" link in any marketing emails we send you. Right to Complain: You have the right to file a complaint with a data protection authority regarding our collection and use of your personal information. For more details, please contact your local data protection authority.
5. Right to Withdraw Consent: If we process your personal data based on your consent, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the legality of any processing carried out before your withdrawal, nor will it impact the processing of your personal data based on other lawful grounds. In many cases, we require your personal data to provide the services you request. If you do not provide the necessary data or withdraw your consent, we may not be able to continue offering you the requested services.
You confirm that you are not under the age of 13. Children under 13 (or any other age required by local laws) are not permitted to create an Account for Tatsu.gg / Tatsumeeko Services. If you are 13 or older but still a minor in your country (e.g., under 18 in some regions), you must have your parent or legal guardian review this Privacy Policy with you, and you confirm that you have obtained their permission to create your Account.
If you are a parent or legal guardian of a minor, please ensure that you have read this Privacy Policy before allowing your child to create an account or use our Services. By doing so, you agree to be bound by this Privacy Policy and take responsibility for your child's activities on the Tatsu.gg / Tatsumeeko Services. You agree to supervise your child’s use of the Services and ensure they only access content appropriate for their age.
Regardless of the above, we understand our special responsibility to protect children when it comes to collecting and processing their personal data. We strongly encourage parents and guardians to instruct their children not to disclose personal data when using our services without prior parental or guardian consent. If we become aware that we have collected personal data from a child under 13, we will promptly delete that information. If you believe we may have any data from or about a child, please contact us using the details provided in the "Contact and Complaint" section.
